Terms and Conditions
These terms apply to services you book with Sanctionz Detailing (ABN 35 156 254 210) and to your use of this website. By booking or paying a deposit, you agree to them. Nothing in these terms limits your rights under the Australian Consumer Law.
Services and prices
Prices on this website are for vehicles in normal condition, by vehicle size. Coatings and paint correction are quoted from photos or an inspection, and the price is confirmed before work starts. Adhesive removal, mould removal, water spot removal and de-badging vary from car to car, so we inspect first and confirm the price before starting. Prices are in Australian dollars. We are not currently registered for GST, so our prices do not include GST.
Bookings and deposits
- For bookings made online, we text and email you a deposit request after you book. Your booking is only secured once the deposit is paid.
- Deposits are: $20 for packages under $200, $50 for details from $200, and 20% for ceramic coating and paint correction. The deposit comes off your final price.
- If you cancel or reschedule more than 48 hours before your appointment, your deposit is refunded or moved to the new date.
- If you cancel or reschedule inside 48 hours, or miss the appointment, we keep the deposit.
- If we need to reschedule because of weather, illness or equipment problems, your deposit carries over to the new date at no cost.
- After a missed appointment, we may ask for full prepayment on future bookings.
These amounts are a reasonable estimate of the time and income we lose when a booking is cancelled late.
Payment
The remaining balance is due on completion of the job. We accept card, EFTPOS, cash, bank transfer and PayID. Business customers can ask to be invoiced, with payment terms agreed in advance.
Access and conditions on the day
- For mobile jobs, you provide access to power, water and a safe place to work.
- In wet weather we may need a carport or garage, or we will rebook.
- Please remove valuables and personal items from the vehicle.
- Tell us about the condition of the vehicle when you book, including pet hair, sand, mould, smoke or heavy soiling.
If the vehicle is worse than expected
If the vehicle needs more work than the booking covers, we will explain the extra cost before we start. If you decline, we will not do the extra work, and we may keep a reasonable amount up to the value of your deposit to cover our time and travel.
Existing damage and limits of the work
We note existing damage we can see before we start. We are not responsible for existing damage, wear or defects, or for issues revealed by cleaning or polishing, such as failing clear coat, paint chips, previously repainted panels or stains that cannot be fully removed. Paint correction removes a very thin layer of clear coat, so thin or previously refinished paint may limit what is safe, and we may recommend a lighter option or decline. Deep scratches and etched water spots may be reduced and not fully removed. A ceramic coating adds protection but is not scratch-proof or maintenance-free.
Ceramic coating warranty
3Y and 5Y ceramic coatings carry a written warranty for the same term as the coating. It covers product failure and workmanship. It does not cover scratches, dents, scrapes or other physical damage, washing with acidic shampoos, clay bar or polishing of the coated paint by anyone else, or neglect. The warranty belongs to the original customer and does not transfer if the vehicle is sold. Claims must be made while the warranty is active, and we assess each one. If a claim is eligible and the fault is ours or the product’s, we replace it free of charge. See our Warranty page for details.
Complaints about a detail
If something is not right after a detailing service, contact us within 48 hours so we can assess it and put it right. After that, we can no longer tell whether something happened after the job.
Our liability
To the extent the law allows, our liability for a service is limited to re-performing it or refunding the amount you paid for it. This does not limit any rights you have under the Australian Consumer Law.
Photos
We may take and use photos of your vehicle as described in our Privacy Policy.
Using this website
Information on this website is general. Prices and offers may change. The price you pay is the one confirmed when you book or accept a quote.
Governing law
These terms are governed by the laws of Queensland, Australia.
Changes
We may update these terms from time to time. The terms that apply to your booking are the ones on this page when you book.
Contact
Sanctionz Detailing, Logan QLD
Phone or text: 0435 432 070
Email: sanctionzdetailing@gmail.com